Support
Contact Us
Whether you have a question about a tournament, a problem with your account, or something else — we're reachable and we respond.
Many answers are already in the Help Centre — or ask the in-app assistant. Still need us? Reach out below.
+234 903 239 5685
Message us directly — fastest for urgent issues like match disputes or account problems.
Message us on WhatsApp →What to Include in Your Message
To help us resolve your issue quickly, include:
- Your SentinelX username
- The tournament name (if relevant)
- A clear description of the problem
- Any screenshots that help explain the issue
Common Issues
- Forgot your password?
- Use the “Forgot Password” link on the login page — no need to contact us.
- Payment issue?
- Include your Paystack payment reference.
- Match dispute?
- Include the match ID and your screen recording.
- Withdrawal not received?
- Allow 1–5 business days before contacting us. Include your withdrawal request date and bank name.
Report Abuse or Safety Concerns
If you're experiencing harassment, threats, or have a safety concern, email sentinelxesports@gmail.com with “URGENT” in the subject line. We prioritise these reports.