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Stay Safe on SentinelX

In plain English

The short version: protect your login and never share your password — we will never ask for it. Trade only through the platform’s escrow, and report anything that feels off.
On this page

1.Protect Your Account

  • Use a strong, unique password for SentinelX — don't reuse it from another app
  • Never share your password with anyone, including people claiming to be SentinelX staff
  • Log out of shared devices after playing
  • If your email gets a reset request you didn't make, change your password immediately and contact us

2.We Will Never Ask For This

SentinelX staff will never ask for your:

  • Password
  • Bank account PIN or BVN
  • Paystack OTP codes
  • Payment to “unlock” prize money

If anyone claiming to be SentinelX asks for any of these, it is a scam. Report it to us immediately.

3.Protect Your Prize Money

  • Only link your own bank account for withdrawals
  • Verify your account before your first withdrawal — this protects you
  • Prize withdrawals only go through the platform dashboard. Anyone asking you to send money first to “unlock” winnings is a scammer

4.Safe Trading on the Exchange

  • Always use the Zolarux Escrow system for all trades. Funds held in escrow are protected until both parties confirm the transaction
  • Never agree to complete a trade outside the platform — if a buyer or seller asks to go outside escrow, refuse and report them
  • If a deal looks too good to be true, it probably is

5.Match Safety

  • Record your screen for every match — this is your protection if a result is disputed
  • Save your recordings until after the result is officially confirmed on the platform
  • If your opponent is being abusive or threatening, take screenshots and report via the platform or email us

6.Report a Problem

Still have questions?

Contact us